Support

Questions, bugs, or ideas? We'd love to hear from you.

Please include your iPhone model and iOS version if you're reporting a problem.

Frequently asked questions

How do I get access?

Dance Desk is by invitation. Ask an owner or admin of your organisation to create an invite in Settings › Members, then enter the code on the sign-in screen (or scan their QR code with your Camera) and continue with Apple.

I entered my invite code but it says it's invalid.

Invite codes work once and expire. Ask the organiser for a new one.

My payments or tickets are missing.

Dance Desk shows Stripe card payments only, and refreshes from Stripe regularly. Open Settings › Data coverage to see the last sync time. Payments without a recognisable payment link reference appear in Settings › Payments but not under an event.

Who can see what?

Owners and admins can see payments, customers and reports for their organisation. Door staff can only see attendee lists and check people in. Nobody can see another organisation's data.

Can Dance Desk change or refund payments?

No. Dance Desk only reads your payment data. Take payments and issue refunds in Stripe as usual.

How do I delete my account?

In Dance Desk, go to Settings › Account › Delete account. This removes your account, organisation memberships and sign-in tokens. Your organisation's payment and attendance records stay with the organisation, without your name attached to the actions you took.